Working Effectively with Service users

working with service users, clients, patients. Care planning & involvement. depression, mental health, dementia, aspergers, autism training.
working with service users, clients, patients. Care planning & involvement. depression, mental health, dementia, aspergers, autism training.
working with service users, clients, patients. Care planning & involvement. depression, mental health, dementia, aspergers, autism training.

Course duration:

Full day (6 hours)

Course Outline:

Those who work with people in care settings and similar have a lot of questions when it comes to working WITH their service users.

"Should we even call them 'service users'?"
"What is co-production and why do CQC want to see evidence?"
"How do we change the attitudes of those who have a long length of service in the sector and don't want to change?"
"How do we help those with a Mental Health condition have a positive experience of using services?"

This 1 day course aims to answer all of these burning questions (+ much more!) by putting you in the shoes of those who use services and by helping you and your staff move towards a 'professionals on tap not on top' model. This course can help you better understand how to include those who use your services in their care planning and achieve a more future-led co-productive service.

CQC are looking for evidence of co-production and it's cost effective when done properly - so are you ready to empower your service users?

If you answered yes then please carry on reading to find out more about this course!

What will it cover?

  • Different terms for 'service user' & how they and you feel about them

  • Involvement history, including looking at a nationally recognised involvement framework

  • Condition specific behaviour (for dementia, autism, asperger’s, depression and disabilities) and useful tips on how to include those with the conditions in their care planning

  • Learning how to walk around in another’s shoes and listening to service users’ stories

  • Good practice and how service user involvement can be done right and well

  • Challenging and changing attitudes and services

Benefits of Attending:

  • Know how it feels to be a service user by walking in their shoes and listening to their experiences

  • Understand involvement history and know how to involve service users in their care planning and procedures

  • Impress CQC and other regulatory bodies by showing you are on board with a future-led service and are keen to achieve successful co-production

  • Learn how to involve those with a variety of conditions in their care and gain useful tips on how to work with their condition specific behaviours

  • See examples of good practice to take back to your workplace

  • Gain the knowledge and skills to challenge the attitudes of other workers and how to promote positive changes within your service

 Additionally, to support the Government’s mental health service reform and the aim of the NHS to transform mental health services by 2020, then this course has a focus on mental health and mental wellbeing and can also give you the skills and knowledge to understand how to protect and care for both your staff or colleagues and service users who may have a MH condition.

Additionally, to support the Government’s mental health service reform and the aim of the NHS to transform mental health services by 2020, then this course has a focus on mental health and mental wellbeing and can also give you the skills and knowledge to understand how to protect and care for both your staff or colleagues and service users who may have a MH condition.

Who should attend this course?

Anyone who works with service users and is ready to implement change!

You could be:

  • working/involved in a care setting (i.e. residential, nursing, domiciliary) & in any role including managers, seniors, care staff, activity coordinators, care coordinators

  • working in/involved in a mental health service

  • working in the community (i.e. for a charity, or for a service such as Age UK)

  • a volunteer working with people in the community

  • working with/involved with individuals with physical or non-physical disabilities

  • working with/involved with individuals with dementia

  • working with/involved in a learning disability service

  • working with/involved in a hospital or medical centre with patients


How to Contact us

1. Call 0114 2472772

or
2. Complete the Enquiry Form below:

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